Contact information
📞 Contact Information Policy
Last Updated: January 7, 2026
At Custom Vibes on Demand, we value clear and timely communication with our customers. Please review the contact guidelines below to ensure the best support experience.
📧 How to Contact Us
Customers may contact us using the following methods:
-
Email: customvibesondemand@gmail.com
📱 Social Media Communication
We are active on the following platforms, all under the handle @customvibesondemand:
- TikTok
- X (formerly Twitter)
Direct Messages (DMs) are open on all platforms and may be used for general questions only.
Order-specific communication, proofs, and official updates will be handled via email.
⏱ Response Time
-
Emails and Social Media DM’s are typically answered within 24–48 business hours.
- Holidays and weekends may cause a slight delay
❗ Order-Related Questions
To help us assist you quickly, please include:
- Order number
- Name used on the order
- Description of the issue or question
📦 Custom Orders
Because our products are custom-made, all design proofs, approvals, and order updates will be communicated via email only. Please ensure your contact information is accurate at checkout.
🚫 Phone Calls & Text Messages
At this time, we do not offer customer support via phone calls or text messages unless otherwise stated for special circumstances.
📬 Accuracy of Contact Information
Customers are responsible for providing accurate and current contact information at checkout. We are not responsible for missed communications due to incorrect email addresses.
💬 Respectful Communication
We kindly ask that all communication remain respectful. Harassment, abusive language, or excessive messaging may result in delayed service or order cancellation.